AI VIRTUAL ASSISTANTS
A useful conversation, with a clear next step.
Help customers understand your services or staff find approved information through a focused AI assistant. Give it a defined role, relevant knowledge and a clear way to reach your team.
You work directly with me, Michael. I scope website, voice and connected assistants around your audience and process, including what the assistant should do when it cannot help.
- Website & voice options
- Approved business knowledge
- Clear limits & human handover
Michael
Owner, designer & developer · Your direct point of contact
A FOCUSED ROLE. A NATURAL CONVERSATION.
A useful answer. A clear handover.
Can you help with my enquiry?
Let me collect the details for the team.
A person when the conversation needs one.
Platforms and tools selected for your project.
ONE ASSISTANT, A WELL-DEFINED JOB
Choose the conversations your business needs to support.
A focused assistant is easier to test and maintain. Its channels, information and actions are agreed before it is introduced to customers or staff.
Website service assistant
Explain approved services, answer recurring general questions and guide a visitor towards the right page, enquiry form or member of your team.
Enquiry preparation
Collect the agreed information for a useful enquiry and prepare a summary, so the next conversation starts with context.
Voice assistant
Explore a defined phone or browser-based voice experience for appropriate general enquiries, with suitable handover and review of the conversation flow.
Internal knowledge assistant
Help authorised staff find information in approved guides, procedures or service documents, with clear access boundaries and uncertainty handling.
Connected administrative actions
Where supported, prepare a booking request, create an agreed task or look up appropriate information. Actions and approval requirements are scoped explicitly.
Assistant review & improvement
Test representative conversations, identify unanswered questions and agree how approved information, wording and handover routes will stay current.
Tools may include OpenAI for the assistant's information tasks, ElevenLabs for voice, Twilio for phone or messaging channels and n8n for suitable workflow connections. Channel access, provider costs and permitted actions are agreed for your project.
DESIGN THE ROLE BEFORE THE CONVERSATION
Give the assistant useful boundaries.
01
Define the audience & purpose
Agree who uses it, which questions it should handle and what a successful next step looks like.
02
Prepare approved knowledge
Choose the source information, tone, permissions and content owner. Define what the assistant should do when information is missing.
03
Build & rehearse
Configure the agreed channels and actions. Test normal requests, unclear questions, inappropriate requests and human handover.
04
Launch & maintain
Complete the agreed checks and handover. Establish how feedback, content updates and further changes will be reviewed.
An assistant should represent its role clearly. Important decisions and sensitive requests need a suitable review or handover route, rather than a confident answer without adequate support.
QUOTE THE ROLE, CHANNELS & CONNECTIONS
Start focused and extend it when the need is clear.
A website information assistant has a different scope from a phone assistant with business-system actions. I set out those differences in your proposal.
AI Assistant Project
An agreed assistant for your customers or staff.
Individually quoted
Total quoted service fee in GBP · no VAT added
- Defined assistant role and audience
- Approved information and tone
- Agreed website, voice or messaging channels
- Supported actions, permissions and handover
- Conversation testing and practical guidance
- Support and content-update arrangements
AI usage, voice, telephone, messaging and third-party subscription fees are separate unless included in writing. Ongoing review and support are agreed with a defined scope.
UK BASED. WORKING WORLDWIDE.
Technical delivery connected to real business conversations.
I'm Michael, the sole owner of Creative Apple Solutions Ltd. I personally plan and deliver each project, drawing on website design and development experience built since 2001. I hold engineering and master's degrees in computing, both completed with distinction, and I primarily live and work in the UK.
I work with businesses worldwide, including Ireland, Germany, the Netherlands, Thailand, the USA and Poland. I agree communication, remote access and review arrangements directly with you.
Creative Apple Solutions Ltd · Active UK company · Company number 12417645.
A clear answer. A useful next step.
A few useful answers before I start. If your question is more specific, I can talk it through with you.
YOUR QUESTION
Will this fit the way our business works?
I start with your goals, explain the options and agree a clear scope.
Creative Apple Solutions · Direct, practical advice
VIRTUAL ASSISTANT QUESTIONS
Know what the assistant is there to do.
Can an assistant answer every customer question?
No. Its usefulness depends on its role, approved information and the question asked. I define the questions it should handle and a route to your team when the request is unclear, sensitive or outside its scope.
Can it work on my website and by phone?
Both can be explored, with separate channel requirements and costs. I may recommend starting with one channel, testing it thoroughly and then extending the agreed experience.
Can it make bookings or update my CRM?
Where your systems support it, suitable actions can be connected through their APIs or integrations. I agree the allowed actions, account permissions, validation and approval requirements before enabling them.
How does it learn about my business?
I agree the information it can use, such as service pages, approved guides or internal documents. Your business remains responsible for approving the source content and identifying someone to keep it current.
Can you support more than one language?
I can assess the audience, provider capabilities and languages required. Approved content and testing are needed for the languages included in the scope; availability should not be assumed to mean every answer is correct.
What ongoing work will the assistant need?
Services, procedures and provider capabilities change. I agree who updates the knowledge, reviews feedback and handles technical issues. Included support and further development are defined in your proposal.
START WITH A CONVERSATION WORTH IMPROVING
What do customers or colleagues keep asking your team?
Bring a few examples and tell me where the assistant would be used. I will help shape a role that is useful, clear and manageable.
Creative Apple Solutions Ltd · UK registered company 12417645 · Projects worldwide
