AI SOLUTIONS FOR CLINICS
Give your clinic team more room to help people.
Support the administration around your service with useful assistants, organised enquiries and connected workflows. I design around your reception team, your existing systems and the information you approve.
You work directly with me, Michael. Start with a focused administrative task. I define the boundaries, review the information involved and agree where a member of your team takes over.
- Non-clinical administration
- Approved information & human handover
- Individually scoped projects
Michael
Owner, designer & developer · Your direct point of contact
Platforms and tools selected for your project.
SUPPORT AROUND THE APPOINTMENT
Practical help for the requests your team handles every day.
These are possible applications, chosen according to your clinic's process and the capabilities of its software. Clinical judgement stays with your qualified professionals.
Approved service information
Help visitors find your published opening hours, locations, service descriptions and contact routes using information your clinic has checked.
Appointment enquiries
Collect the agreed administrative details for an appointment request and pass a clear summary to reception. Direct booking can be explored where the booking system supports it.
Voice & reception assistants
Explore a defined phone or website assistant for general enquiries, with clear limits and a route to a member of staff when the request needs personal attention.
Reminders & follow-up tasks
Connect agreed confirmation, reminder and administrative follow-up steps to the booking process, with suitable permissions and communication preferences.
Staff information & templates
Help staff locate approved administrative procedures, prepare standard correspondence and organise recurring requests for review.
Enquiry summaries & reporting
Prepare a structured view of routine enquiry types and outstanding administrative actions, using the information and access agreed for the workflow.
Depending on the task, tools may include n8n for connections, OpenAI for drafting or approved-information assistants, ElevenLabs for voice and Twilio for messages or phone workflows. Patient records and sensitive information require specific assessment before any proposed connection.
Keep appointment administration connected
I plan administrative workflows around the enquiries your clinic receives and the systems it can use. The focus is on organising information, routing requests and preparing useful next steps, with your staff retaining responsibility for review and any clinical decisions.
- Appointment and service enquiries mapped to an agreed administrative route.
- Information access and provider connections considered before testing.
- Exceptions and clinical questions directed to the appropriate person.
A CAREFUL FIRST IMPLEMENTATION
Define one job, then test it with your team.
01
Map the administrative task
I discuss the request, the staff involved, the information needed and the existing booking or practice systems.
02
Agree information & boundaries
I define the approved content, access, providers, review points and handover rules. Anything outside the assistant's role has a clear route to staff.
03
Build & test realistic examples
I test ordinary enquiries, missing details and requests that should be escalated, using appropriate test information.
04
Train & review
Your team receives the agreed guidance. I confirm who maintains the content and how issues, updates and further changes will be handled.
The service focuses on administration and approved general information. Diagnosis, triage, treatment recommendations and other clinical decisions are outside the proposed assistant's role.
A SCOPE THAT FITS YOUR CLINIC
A clear proposal before a new system is introduced.
The cost depends on the workflow, channels, integrations, information handling and review arrangements. A focused pilot can establish a useful starting point.
Clinic AI Project
A defined administrative assistant or connected workflow.
Individually quoted
Total quoted service fee in GBP · no VAT added
- Task and requirements review
- Agreed channels, content and integrations
- Access and human handover design
- Build, testing and staff guidance
- Defined delivery and support terms
- Provider subscriptions and usage identified separately
Third-party subscriptions, telephone, messaging and usage fees are separate unless included in writing. The proposal records the selected providers and arrangements; using AI does not itself establish compliance with your clinic's obligations.
EXPERIENCED TECHNICAL DELIVERY
A practical conversation with the person building the workflow.
I'm Michael, the sole owner of Creative Apple Solutions Ltd. I personally plan and deliver each project, drawing on website design and development experience built since 2001. I hold engineering and master's degrees in computing, both completed with distinction, and I primarily live and work in the UK.
I work with businesses worldwide, including Ireland, Germany, the Netherlands, Thailand, the USA and Poland. I agree communication, remote access and review arrangements directly with you.
Creative Apple Solutions Ltd · Active UK company · Company number 12417645.
A clear answer. A useful next step.
A few useful answers before I start. If your question is more specific, I can talk it through with you.
Creative Apple Solutions · Direct, practical advice
CLINIC AI QUESTIONS
Clear expectations from the beginning.
Can the assistant give medical advice?
The proposed service is for administration and approved general service information. Clinical questions, diagnosis, triage and treatment decisions should be handled by qualified professionals. I define the assistant's limits and escalation route before launch.
Can it connect to my booking or practice software?
I check the available integration options, API access, permissions and information involved. A connection is proposed only if it is suitable and supported by the software. An enquiry-to-reception workflow can be considered where direct booking is inappropriate or unavailable.
Will it need access to patient records?
A general information or enquiry workflow may not need that access. I define the minimum information for the task and assess any proposed use of sensitive records separately, including providers, permissions, handling and the clinic's required review.
Can I start with a website assistant before adding phone calls?
Yes. I can scope a focused first channel, test the approved information and handover, and consider voice or other connections as a later phase.
Does the service guarantee compliance or a particular saving?
No. The scope is designed around your administrative requirements, with the relevant arrangements available for your review. Outcomes depend on the process and use of the system. Any compliance requirements need to be assessed for the specific clinic and implementation.
What happens after delivery?
The proposal defines the handover, included support and any ongoing review or maintenance. Your clinic also needs an owner for approved content and decisions about changes to the process.
START WITH THE RECEPTION DESK
Which administrative request takes up too much of your team's day?
Tell me about the task and the systems you use. I will discuss a realistic first step and what needs to be agreed before introducing it.
Creative Apple Solutions Ltd · UK registered company 12417645 · Projects worldwide
